Business Analyst ResumeMobile Telephony Network Engineer


George Bernard Shaw once said, “Life isn’t about finding yourself. Life is about creating yourself.”  I believe life is a combination of finding, designing, and redesigning ourselves. I also believe that I must continue designing and creating myself through multifaceted active participation with a business analytics approach that is iterative to be an effective and useful social contributor.



My college journey from 2013-2016 gave me the opportunity to redesign myself by enhancing my business analysis skills learned through practical application while capitalizing on opportunities to hone my soft skills for team collaboration and cross-functional group participation.

Career Accomplishments:


My contribution to the Department of Enterprise Services was a pinnacle opportunity of the educational journey that augmented my career’s anecdotal observations. This milestone occasion began as an internship contract that transitioned into an extension where I could apply what I learned by:

  • Utilizing learned business and systems analysis concepts of Tuckman’s stages of forming-storming-norming-performing group development as an active conversation tool to capitalize on individual strengths while encouraging identified moments to rise above weaknesses.
  • Interpreting stakeholder needs with my learned business analysis skills for Project Management goal alignment.
  • Learning the EFI DirectSmile Digital Storefront product to design and build the business end-products that were analyzed customer needs.
  • Applying my HTML5, CSS and JavaScript lessons for website interface product deployment for an enhanced customer experience.
  • Learned and applied Adobe InDesign for product development.
  • Analyzing the usability study results to improve our original interpretations of what the customer needed.
  • Implementing interim necessary applications to help streamline functional-group communication using:
    • SharePoint enhancements for point-and-click features
    • Airtable
    • Trello
    • Podio


During my eventful participation in this organization, I engaged in a telecommunication fulfillment effort to anticipate requirements for power redundancy that was necessary for equipment integrations and client business continuity goals. Some of my responsibilities included researching, analyzing, coordinating, and implementing field tasks for completion to meet industry standards for federal compliance.


It was a landmark adventure with WirelessWerks to experience the practical application of translating team and client requirements, analyzing the needs and organizing them while configuring and integrating wireless communication equipment during upgrades, installations, and decommissioning of Global System for Mobile (GSM) and Universal Mobile Telecommunications System (UMTS) network nodes.

  • Accomplished safeguarding requirements for a scope of work that demanded seamless integration with minimal to no customer impact.
  • Simplified scripting processes using command line interfaces (CLI) and graphical user interfaces (GUI) using various TL1 commands and proprietary equipment languages.
  • Transitioned into a project management type role to extract business requirements for operations interim system solutions using Google Apps and cloud solutions for workforce management, process control, and team collaboration.


AT&T was a six-year apex career experience where I learned how to:

  • Perform systems and operations maintenance while monitoring, regulating, and calibrating network node trouble in the Wireless Network Control Center for national Nortel wireless mobile switches.
  • Understand the responsibilities involved with analyzing trouble and coordinating with team members to streamline network outage processes, assist outage management teams with critical information to help facilitate effective time to repair.

I was transitioned to a higher-level functioning group to assist with network operation goals that involved analyzing the business needs, translating the requirements of meantime ticket resolutions as the network operations team modified their processes and procedures in trouble ticket responses.

In all, my experience with AT&T totaled around 15 years of experience as a full-time and contracted network engineer completing multiple projects using business analysis skills to anticipate, organize, translate, verify, and manage requirements for system operation, maintenance, and control.


As a relentless student with a hunger for learning, I have a knack for taking existing platforms and applications and using code to integrate them to help unify cross-functional group information exchange.

  • MTA SQL Database Fundamentals certified.
  • Adept with Microsoft Office products.
  • SharePoint experienced.
  • SQL Server Management Studio (SSMS), Reporting Services (SSRS), Analysis Services (SSAS) familiar.
  • Familiar with Microsoft Visual Studio for Business Intelligence Analysis Services, Integration Services, Reporting Services, C# and Object-Oriented programming.
  • Experienced with SQL stored procedures, user defined functions, database management systems, backup, and recovery.
  • Process and procedure attentive.

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